At Kodiak Tile & Stone ("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and communications, including SMS communications.
1. Information We Collect
We collect various types of information to provide you with the best possible service. This includes:
- Personal Information: Name, address, email, phone number, and other contact details when you fill out forms, schedule services, or communicate with us.
- Payment Information: Credit card details or payment-related information to process payments.
- Service-Related Information: Details about your project, service preferences, or any feedback you provide.
- Usage Information: Information about your interactions with our website, including IP addresses, browser type, and operating system.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide and manage our tile and stone services.
- Communication: To send service confirmations, appointment reminders, and updates related to your services.
- Marketing: To send promotional offers, newsletters, and updates about our services, unless you opt out.
- Payment Processing: To facilitate payments for our services.
- Improvement: To analyze website and service usage to improve customer experience.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in operating our website, conducting business, or servicing your requests (e.g., payment processors).
- Legal Obligations: If required by law or to protect the safety, rights, or property of the Company, our customers, or others.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices
You can:
- Access and Update: Request to access or update your personal information by contacting us.
- Opt-Out: Unsubscribe from our marketing emails or SMS notifications at any time by following the unsubscribe instructions or contacting us directly.
6. SMS Privacy Policy
When you opt-in to receive SMS messages from us, you agree to receive text messages related to our services, promotions, and appointment reminders.
- Data Collection: We collect and store your phone number when you opt-in to SMS communications.
- Usage: We use your phone number to send service-related messages, including appointment confirmations, reminders, and marketing offers.
- Opt-Out: You may opt out of SMS communications at any time by replying “STOP” to any message. After you opt out, you will no longer receive SMS messages unless you opt-in again.
- Message Frequency: Message frequency may vary depending on your interactions and the services you have requested.
- Carrier Charges: Message and data rates may apply depending on your carrier and service plan.
7. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kodiak Tile & Stone